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Mewmew

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Everything posted by Mewmew

  1. Mewmew

    Bonus exp lost

    Hmm okay mine are both still there. All I can suggest is to use the Zendesk link since they are premium items. You'll have to go post there in order for them to look at your account and see what happened and fix it. Though as a warning, it's not a fast process as of right now... So go back out into this bug reporting forum, in the message that says "Customer Support for Steam Wallet Purchases" and follow the Zendesk link there. Once there file a ticket with as much detail as possible about what happened.
  2. Mewmew

    Bonus exp lost

    Uh oh, I just activated mine an hour before the server went down. I'll come back after I play a bit later with an update after seeing if mine is still there.
  3. Mewmew

    House Name woes

    After being Mewmew here on the website, through the earliest of tests, through alpha and beta, after all that during the transition someone snagged it before I could get it as the game was going into EA. I am thinking of trying "UtterlyBummed" as a house name from here on out. I'm curious why testers didn't get a chance to transfer names or have more of an early warning the EA launch was coming. This seems like it would have been the perfect time to send out email notices to let us know it was coming. I got a notice in email from Steam that it launched and immediately went there, but too late. While I can't blame the person who took the house name I've had all this time for taking it as they were just following the rules, I'm really bummed that this is the way it was decided by the devs to move forward, in a way that made it easy for them to take it. There seems to have been a notice in a post yesterday that it was coming right before it did, but this was big news and a huge shift. It would have been nice to have more of a heads up or a chance to somehow keep our names. Yes, I'm probably being a baby, but after having the name so long and losing out because of what I feel were bad decisions on how to do it moving into the EA launch, it's entirely possible I may just not play. I haven't really decided yet. I will probably get over it and just pick another name, but being so let down at the moment it won't be right off. So anyway if you knew me from the game from any point in time or from around here, the Mewmew in game now won't be me anymore.
  4. While I couldn't be a Brother in gender, I could be one in spirit Though the misidentifying doesn't bother me or anything, I purposely use gender neutral names most of the time. I would have left you the direct link to the support site in my reply but that would then hide my message until someone came along and approved it. I wanted to get the reply to you quick so you could go file your report there in case you hadn't already. I hope you get helped soon too! If I was them I'd be on top of the pack support pretty quick. Where money spending is concerned you want people to be confident about it and all. We'll see I guess. I'm not going to worry right now over the weekend and I know they have a small team.
  5. I didn't get anything from my Starter Pack at all. I went to claim one item from it and the game hung, then disconnected, and when I got back it wasn't there to claim anymore and I didn't have the items. Since Steam has me marked as owning it, I can't even re-buy it to get the deal again For stuff like this, we're supposed to use the support link in the Bug post titled "Customer Support for Steam Wallet Purchases". It's here in the bug forum stickied up at the top, you should go into that post and use the link there if you haven't already. We need to use that link if we have had issues with Steam Supporter Pack stuff or basically any Steam purchase. I did file there and am waiting patiently (or not so patiently) for them to get to me. I'm fairly confident that they will sometime along soon
  6. Mewmew

    House Name woes

    I did go into the game to test something about house name creation, so I entered the game now, and it's basically something I can live with. If the other person is going to be an active player that's great and they simply beat me to it at the reset, though there also may be options there. And yeah it was sort of weird for it to go that fast About the possibility of those options, I'll send that DM to you about it
  7. Mewmew

    House Name woes

    Only if you happened to have logged onto the forum to see the note within that one day... I'm signed up for email info, it would have been a great opportunity for a warning email that this was coming! And yeah, I didn't happen to check the forum that day. I was just venting wishing we could have carried over our names we were using, it's my account name and everything. I in no way was blaming the person who picked the name, as again they were just following the rules as they were set out. New people doing new accounts seem to automatically get their account name set as their House name. It would have been nice if it had been permanently linked to our accounts or something. I realize that it's past the time where something could have been done about it, I guess besides the venting of it it's more of a "it would be great to do this differently in the future" type of thing as well.
  8. Yes, this is an issue. The thing of it is that they jump in and rush the dungeon so that we end up missing out on the end rewards. If we could still go along to the end of the dungeon and pick up the boss rewards it wouldn't matter so much that they rushed it, but we can't. The community was good about this when the community was small. Most people who joined another's dungeon would wait for the one who created it and wouldn't just rush it. As more people have joined, that courtesy gets skipped quite often. I'd like to say some people are doing it purposely in order to try to expose the flaw and get the system changed (some probably really are), but a few more are just being jerks already and there will be far more of those in the future. I can't say what the best way to deal with the issue would be, but it definitely is an issue... As a side note, I also have got that bug in that same dungeon you were recording where you get hard mode enemies when not in hard mode. It's pretty rough when it happens
  9. Mewmew

    Duplicate Usernames

    Okay I thought it was showing them all since the names show up in the ignore thing even if they haven't posted. Obviously there is something I don't know about the database that's causing some names not to show there. Possibly there was some duplication error back early on when the forums were first coming up, it could be there was an import back from somewhere before using this forum, maybe it's even that they have to actually go into the forum to be there or something even if they don't post (the most likely of the scenarios). With darkon's registration being so early on I would have been worried for him if he wasn't able to reclaim the name but it looks as if he was.
  10. Mewmew

    Duplicate Usernames

    I don't see any other Darkon's either. When we go to Ignore someone, we get a user list when entering a partial (or their full) name. There are no other darkon's listed. Plus you have a pretty old account with a low user number (1360) meaning you signed up pretty early without many people here yet, and you have a name that isn't very common. If I had to guess I'd guess it was in error as well.
  11. Mewmew

    Customer Support for Steam Wallet Purchases

    I totally don't mind waiting but it just was confusing to me how the first reply was 65 minutes later and then nothing after for 5 days. So I was really wondering if maybe there was an issue with how the support system was setup or preferences there that was preventing them from being notified about our replies. Maybe the first reply we receive is just some sort of automated form reply I'm thinking possibly it was, that would explain a few things. But I didn't and still don't really know, so I did want to check back. After making this post I received a reply though today. So yeah, now I have heard back. I still don't know which it is, if there was some strange thing going on where they didn't see our replies, or if the initial thing is just a form letter reply to make sure we send them all the correct info and they didn't actually get to manually read the support ticket until a number of days later, etc. Again I don't mind waiting it's just the whole process was a bit confusing (because of the first fast reply that was fast, but still 65 minutes later so it didn't seem like a form reply even though it may have been) and I wasn't sure if they were getting my updates or not. If the initial reply had a disclaimer about how it could take them 5-7 days (or however many they need, 2-5, 4-10, whatever it may be) before you hear back - it would be easy to wait and not be worried about it. So if it wasn't an issue with the system I'd really like to suggest some disclaimer type thing like that be added to that first reply we get. It would help everybody in the long run if that was the case.
  12. Mewmew

    Customer Support for Steam Wallet Purchases

    Thanks for the response - although I do think there is an issue at that page with them getting back to you again after their initial reply. I don't know if they're not getting notified when people reply to the open tickets or what is going on exactly - but when I first filed my issue I was contacted back in literally 65 minutes. I immediately replied at that time and multiple times since then, including asking if it was okay for me to re-buy new Inventory or not while they look into it, and they haven't responded back in 5 days (not at all since that first quick response to the initially filed ticket). It just seems weird that they'd answer the initial request within 65 minutes, then go silent for 5 days as I tried to continue to speak to them there. I think there is an issue with them not getting notified about new replies on the tickets, or something else is going on, but it seems odd so I did want to mention it. It's fine if the issue takes a while to look in to, but it's weird they have said nothing back at all in so long after replying so quick when I first filed. Honestly I'm thinking about filing a ticket about my other ticket Would there be a chance that you know anything about this either way? Are there just long times between when they get back to you? Also if you need to remove this post from here, I totally understand, though I would still love to hear the answer if possible
  13. Mewmew

    Customer Support for Steam Wallet Purchases

    Is this *only* for purchasing Electrum, or also for issues that happen when purchasing things in game for Electrum? For instance - I purchased an Inventory Expansion for Electrum to bring me from 20 to 30. I then went back to town, purchased an extra Blacksmith, selected to dismantle the weapon I was wielding, and then for some reason the Inventory Expansion I purchased with Electrum vanished and I could only hold 20 items again. Being that this is a real money spent issue / buying something with Electrum that vanished (and I'm out real money, at least if there isn't another reset) - I thought that the above link was also something I should be using for an issue such as that. Since it said "Electrum Purchasing Related Issues" I wasn't quite sure if it covered my issue as well. Is it *only* for purchasing Electrum? And if so, where do I go and who do I contact about my vanishing Inventory Expansion?
  14. After the most recent patch, after dying we no longer can use the same name on our characters again. I'm assuming this is a bug because I can't find any mention of it in any recent patch notes, I see other name changes and this may have came about because of them - or it may have been done on purpose and just not mentioned in the patch notes. Because of that I feel I should post it in bugs, and the Devs can work out if it's a bug or a purposeful change. Up until Week 44, when we died we could make a character with the same name as the previous one. The game would end up showing a "II", "III" or "IV" etc at the very end of our name when we did this, but it always let us use the same name again. After the Week 44 patch, it now tells us the name is in use and won't let us use it again. I see various other notes about name changes, and yet it's not mentioned that a change happened to stop us from using the same name over again. Again, it may be on purpose and just not mentioned. Now when we go to make a character with the same name, you can still see it ghost the "III" or "IV" etc at the end of the name when you enter it in but it doesn't go through and let us make the character, it tells us the name is in use (even though the character is dead and it's a descendant). Obviously being that our name is really our house name, I can work around this issue, but the thing is I don't know if it's a bug or not (not being mentioned in patch notes) and so I wanted to report that it is happening.
  15. In the past and up to a few days ago, I always would name my character the same name as my last one after I died. The game would end up automatically putting a number after my last name when I did so, so for instance if my first character was Mewmew (and my house name is also Mewmew), after I died the next one I made named Mewmew would be "Mewmew Mewmew II" and after that one died the next would be "Mewmew Mewmew III" and so on. I'd just type the same name in, and the game would be the one putting in the "II" "III" "IV" etc. Today it shows as if it's putting the number in after my name like it used to, but it's telling me that my name is in use and won't move past where I put in my name (but I died, so it's no longer in use, and the system used to always let us use our same previous names and would just inject a number afterwards as mentioned). Is this a new change done on purpose, or some bug that came about because of changing the name check system to check when you first put in the name instead of at the end of character creation?
  16. Though we still could right up until the patch that changed the point in character creation where it did a name check, that's why I'm wondering. I always used the same name without issue, though I guess I could have just been lucky. I'm unsure if "Players Helping Players" was really the right place to post this since I was wondering if it was a bug or a purposeful change (it was my error posting it here), though I do appreciate the reply, thanks I've gone over the previous patch notes and there is nothing mentioned of a change to being able to use the same name, though it could be a side change that just wasn't mentioned, it also could be an issue that popped up with other changes they made. I guess I need to make this same post in bugs to make sure.
  17. Mewmew

    Random Insta Death or not?

    The same thing happened to me a few days ago, insta-killed by a Treant in an area that I was pretty much too strong to still be in even.
  18. I also can't stand the screen shake that happens when you hit most monsters. In a game where minute movements through the middle of bullets means survival or death, it's especially annoying!
  19. Mewmew

    "I can't log in" Thread

    I was getting "Request Timed Out" after the update for Closed Beta for all servers, I had to completely Uninstall and Re-Install the client for it to work right again.
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