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Letter from the Producer: Early Access launch and server stability

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So, what happened...

Thursday night, December 6th, the news that Survived By was entering Early Access was announced alongside the release of our new trailer. The response was extraordinary and, unfortunately, more than our servers could handle. Our database was overwhelmed by the amount of new user registrations we were receiving and those that were able to register were not being properly sorted into game servers.

During the scramble Thursday evening we tripled our server capacity and pushed an update to our signposting to spread the players out more. The effort was moderately successful and the game became accessible. Unfortunately, long term stability was still an issue.

Friday, December 7th, saw the release of a hotfix that reorganized our servers into 6 per region. This was, and still is, the short term sweet spot between database connections and backend connections. But the underlying network code was still struggling under the number of new players that were attempting to join us. This caused connections to be lost between the database and the game servers, which lead to crashes, performance issues and lost progress.

Since then the tech team has been chipping away at the problems. And while clear progress was hard to come by during that first weekend, slowly but surely the time between server outages started to increase. And with the changes launched Monday afternoon, December 10th, we were finally seeing meaningful progress in stability. The game was not yet 100%, but a fun experience was finally emerging from all of the technical issues that had given us so much trouble.

This improved stability gave the tech team the room they needed to start really digging into the underlying problems affecting the code. A number of short term and long term efforts were plotted out... and then summarily delayed as the currency and item duping exploit reports started to come in. This caused an immediate shift in priority, which has delayed the timetable on server stability.

And that brings us to today's build. We wanted to have a rock solid game for all of you for the start of the Winter Event, but it just didn't come together. We're still going to give out the holiday attachments as promised, but we're asking for a little more patience as we pin up the last of the duping exploits and shift back to server stability and performance.

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