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deadushka

cannot join to any server in game except NA2 and 3

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Good day! Seems like my discord messages could be ignored or unnoticed, I want to start new topic here. 

Since this morning I cannot play, because game wont let me join to any server except NA2 and NA3, but ping for me there is 320-330 and its make game totally unplayable. 

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To be clear, I have contacted with my interned provide company (Rostelecom), they are do many tests and research, checked my network, wireline, hardware, everything is ok and stable. I can play  any other online game or MMO with no issues, personally checked over 10 different online games - its fine.

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Company specialist tested ping to game server (one of attempts is on screenshot above) - its ok, not data loose. They have told me in official tech support written form - they do not block Digital Ocean servers or game related servers.  Example with Asian server (it wont let me in too)

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So, the main issue is  - "request timed out" message on character selection screen, sometimes game freeze and not responding, than it close itself, right on menu when I pick any character. Sometimes my character list is "blank",  like characters not exists. I have uploaded every messages that I got today, also I have put to attachments "output log" file: output_log (2).txt to manage the issue. 


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I have tried direct connection to servers with (for example) -hosturl  https://eu6.backend.survivedby.com/  command in Steam game launch option (ofcourse game was restarted before to try new connection), but issue is the same, I cannot join. 

Plus, maybe it could be part of same problem - my server list has only 3 of each one (it was always like that since CBT), not 6 as other players do:

  1639504907_(2303).thumb.png.99355cda511b76c3daa0608a6b4d4e03.png

 

I have tried everything  - restarted the game many times (including restart game after selection new server to join), reboot my pc, reloaded web connection, steam, checked files for validation, re-installed game, called to tech support centre by my internet provider. Seems like its not on my side. Please help to solve my problem. Because I love this game and I want to continue to play. 

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Sometime this bug pulls me back to the game menu with that message (after I select the character to play):

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One last thing that I forgot to mention before - I have issues only after selecting character, I can pass server selection and login button with no problem. 

Edited by deadushka

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Your probably best using eu server; to check use `ping eu1.backend.survivedby.com` and `ping as1.backend.survivedby.com` then pick the one with lowest time.

Looks like just being on a too distant connection to have stability.

Could try running `ping -t eu1.backend.survivedby.com` at same time as game is running. (with same server.) See if there is fluctuation in the time.

No idea why you don't see the 6 servers.

40 minutes ago, Kazuto99 said:

i cant join eu server as well 

That's due to update that has just happened.

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6 hours ago, Keie said:

Your probably best using eu server; to check use `ping eu1.backend.survivedby.com` and `ping as1.backend.survivedby.com` then pick the one with lowest time.

Looks like just being on a too distant connection to have stability.

Could try running `ping -t eu1.backend.survivedby.com` at same time as game is running. (with same server.) See if there is fluctuation in the time.

No idea why you don't see the 6 servers.

That's due to update that has just happened.

Im already tried it, but here you go, game not respond after I pick up any of my characters, but everything is ok on NA2 for example.

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the problem appeared yesterday morning, 1 day before the patch, everything was ok since CBT over half year

Edited by deadushka

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That's because the servers majority of the servers active right now aren't blocked in Russia, except two (US.backend and AS1.backend) as of writing this message.

@hh_katherine, were there any changes done to make sure the servers being used from DO are ones that are not blocked in Russia?

Because that's cool, Russian players have been unable to connect for a period of time due to servers being blocked off in Russia.

Note that there's possibly still some hiccups like when the server is about to switch to another one and if the resulting server's blocked, they'll disconnect from the game and lose a lot of progression but I've not gathered anything conclusive on this yet. Only anecdotal examples from @deadushka and a few other Russian players.

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